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Technical Support Executive

Job Code: BT-TSE

Position Overview

With excellent comm skills, as a Technical Support Executive, your role involves direct customer interaction, presentation, helping onboarding new clients, supporting existing clients with any change, and troubleshooting any problem with our product.

Key Responsibilities

  • Client Onboarding
  • Software Support
  • Account Administration/Management
  • Analyzing and Reporting
  • Communication Skills
  • Troubleshooting Technical Issues
  • Client Profile Creation
  • Interpersonal Skills
  • MS Office

Minimum Qualification

  • Any Graduate, Any Post Graduate

Benefits

  • Competitive salary based on experience and skills.
  • Ensuring work-life balance for employees.
  • Opportunities for professional growth and development.

Application Process

  1. HR Screening: The HR screening phase serves as the initial introduction between the company and the candidate. This stage involves a conversation with our Human Resources team to create a foundational understanding. Here’s what to expect:
  • Purpose: To comprehend your professional journey, and ambitions, and assess cultural alignment with Briskon.
  • Topics Covered: Professional background, career aspirations, alignment with company values, and understanding of the role you’ve applied for.
  • Outcome: Determining if there’s a mutual interest in moving forward to evaluate your technical skills and fit within the organization.
  1. Technical Discussion: After successfully passing the HR screening, the technical discussion phase assesses your domain-specific expertise and problem-solving abilities. Key points include:
  • Purpose: To evaluate your technical knowledge, skills, and practical approach within your field or role.
  • Topics Covered: Previous projects, technical skills relevant to the role, problem-solving methodologies, and your approach to challenges.
  • Outcome: Assessing your technical competence and understanding how it aligns with the requirements of the position.
  1. Technical Assessment/Test: This phase involves a practical evaluation of your skills through specific tasks or tests aligned with the role. Expectations include:
  • Purpose: To further gauge your practical abilities and knowledge in a real or simulated work scenario.
  • Topics Covered: This could include coding challenges, problem-solving exercises, or simulations relevant to the role’s responsibilities.
  • Outcome: Assessing your hands-on skills and how well they align with the practical requirements of the position.
  1. Managerial Discussion: The managerial discussion assesses your fit within the team and the broader organizational environment. Key aspects covered are:
  • Purpose: To evaluate your compatibility within the team dynamics and the company’s culture.
  • Topics Covered: Collaboration approach, leadership skills (if applicable), adaptability to varying work environments, and team integration.
  • Outcome: Assessing your interpersonal skills and how well you align with the team’s dynamics and the company’s ethos.
  1. Final HR Discussion: The final HR discussion serves as the concluding stage where detailed specifics about the role, compensation, and benefits are addressed. Here’s what to expect:
  • Purpose: To finalize any remaining queries related to the role, and discuss compensation, benefits, and other pertinent details.
  • Topics Covered: Role specifics, compensation package, benefits, potential start date, and any additional queries from your end.
  • Outcome: Ensuring clarity on both ends regarding the role and terms of employment.
Experience Level: 0-3 years.
Job Location: Bangalore
Employment: Full Time, Permanent
No. of Positions: 10
Work Mode: Work From Office
Salary: As per the company standard
If you are a highly innovative, passionate, and adept Technical Support Executive eager to embark on an exhilarating journey contributing to innovative projects, we encourage you to submit your portfolio and resume to careers@briskon.com, treesa.joseph@briskon.com

If you have any queries, please feel free to contact us at +91 9945141100.